Privacy Policy

1. Data We Collect

When you use our contact form or communicate with us regarding watch repair or restoration, we may collect the following personal information:

• Full name
• Email address
• Phone number (if provided)
• Description of your watch and the service requested
• Technical data collected automatically by our website (IP address, browser type, pages viewed, via cookies)

We collect this data through the enquiry form on our website, by email, and by phone. We do not collect sensitive personal data such as financial information through our website.

2. Legal Basis and Purpose

We process your personal data on the following legal bases:

We retain contact and service records for a period of three years following the completion of a service. Website analytics data is typically retained for no longer than 26 months.

3. How We Use Your Data

• To respond to enquiries about our watch repair and restoration services
• To provide estimates, service records, and progress updates for your watch
• To maintain a workshop log of work performed (for service history reference)
• To understand how visitors use our website and improve its usability
• To comply with legal obligations under Thai law

We do not sell your personal data to any third party. We do not use your contact details for unsolicited marketing.

4. Data Sharing

We may share your data with the following categories of third party only where necessary:

• Web analytics providers (e.g. Google Analytics): to understand website usage. These providers may process data outside Thailand.
• Parts suppliers or specialist repairers: where a job requires outsourced specialist work. Only the technical information about the watch is shared, not your contact details, without your agreement.
• Legal authorities: where required by Thai law.

5. Data Protection Measures

We take reasonable technical and organisational measures to protect your personal data. These include:

• HTTPS encryption on our website
• Access to workshop records restricted to authorised staff only
• Email communications handled through secure providers
• Physical workshop documents kept in locked storage

In the event of a data breach affecting your rights, we will notify you and relevant authorities in accordance with the PDPA.

6. Cookies

Our website uses cookies to understand how visitors use it and to remember your consent preferences. Essential cookies cannot be disabled as they are required for the site to function. Analytics and preference cookies are optional. Please see our Cookie Policy for full details and to manage your preferences.

7. Your Rights

Under the Personal Data Protection Act B.E. 2562 (Thailand) and applicable principles, you have the following rights in relation to your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Ask us to correct inaccurate or incomplete data.
• Right to erasure: Request deletion of your data where we no longer have a legal basis to retain it.
• Right to data portability: Receive your data in a structured, commonly used format.
• Right to object: Object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their own policies before providing personal data to them.

9. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

10. Policy Updates

We may update this policy from time to time. Material changes will be noted with a revised "Last updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.